Core Ethic

RMACS is a company committed to using our collective resources to promote and enhance the success of our customers. Integrity, Discipline, and Empowerment of People are our fundamental tools.

We will use current Technology and Advanced Strategies to Market, Launch Plan, Execute, Operate and Maintain Projects. Our people are our most valuable asset and Service to our Customers is our Primary Mission.

Solutions Blog

At RMACS we are all about helping you find solutions to your problems. That's why are publishing a solutions blog. Check back often for the latest answers to your problems. If you have something that you would like us to touch upon drop us a note using the contact page to let us know what is troubling you.
What is a Service Policy? PDF  | Print |  E-mail

Solution No.1

What is a Service Policy?

  • Do your employees understand who the Customer is?
  • How do you measure compliance or more importantly non compliance?

Compare your policy with ours. If you don’t have one, feel free to copy from us.

RMACS Service Policy

It is the obligation of each RMACS employee to understand the concept of customer service and the protocol that relate to our policy.

A customer is an owner, subcontractor, engineer, or RMACS employee that is the recipient of our services.  It is the policy of our company to:

  • Provide the ultimate service possible to each and every customer
  • Never expect the customer to wait for service
  • Never involve the customer in the corrective action unless his or her participation is mandatory
  • Always give customer honest information
  • Every RMACS employee is a Service Provider who guarantees Customer Satisfaction

Execution of this policy is elaborated by the following three case studies:
Read more...
 


PO Box 407 • Boyne Falls • Michigan • 49713 | rm.avendt@rmacs.net | Phone 248-921-8065

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